FAQs
Frequently Asked Questions
Answers to the most common questions about ordering, shipping, compliance, and our research materials.
Ordering & Processing
ReBrava products are supplied exclusively as laboratory research materials. They are not intended for human or veterinary use, ingestion, self-administration, or diagnostic purposes.
Use the COA Verification page and enter the batch code shown on the vial label. Available documentation for that batch will be displayed.
Orders are paid by bank transfer. The transfer details and required payment reference are sent with the order confirmation.
Processing begins after the bank transfer has been received and confirmed.
Free Standard Shipping applies to qualifying orders over €200
Shipping & Tracking
ReBrava ships to approved destinations where the sale and receipt of the relevant research materials are permitted. Customers are responsible for ensuring that their orders comply with applicable local regulations.
Delivery times depend on the destination, selected shipping method, and carrier. Estimated delivery information is provided during the ordering process where available.
Yes. Where tracking is available for the selected shipping method, tracking information is provided once the order has been dispatched.
Free shipping may be available for qualifying orders or during specific promotions. Any applicable shipping charges or free-shipping thresholds are displayed during checkout.
If your shipment has exceeded the expected delivery timeframe, contact ReBrava with your order details and tracking information. We can then review the shipment status with the relevant carrier.
Certificates of Analysis (COAs)
A Certificate of Analysis may include information such as product identity, batch reference, analytical testing results, and other relevant quality information provided by the testing laboratory.
A Certificate of Analysis may include information such as product identity, batch reference, analytical testing results, and other relevant quality information provided by the testing laboratory.
Analytical documentation availability can vary by product and batch. ReBrava clearly identifies available documentation so customers can review the information associated with the relevant research material.
Where batch verification is available, the batch reference can be used to identify the corresponding product documentation and analytical information.
Available documentation is presented according to the product and batch. If you require specific documentation before placing an order, contact ReBrava for clarification.