ReBrava is committed to providing a reliable and efficient shipping process while maintaining the integrity and traceability of all research materials. This policy explains how orders are processed, shipped, and delivered.

By placing an order through the ReBrava website, you acknowledge and agree to the terms outlined below.

Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on product availability, order volume, payment verification, and other order requirements. Orders are generally processed on business days, excluding weekends and applicable public holidays.

Once an order has been processed, packaged, and transferred to the selected shipping carrier, modifications or cancellations may no longer be possible.

Shipping Methods & Delivery Times

ReBrava offers available shipping options based on the destination and applicable delivery services. Available shipping methods and estimated delivery timeframes are displayed during the ordering process where applicable.

Delivery estimates are approximate and are not guaranteed. Actual delivery times may vary due to destination, carrier performance, customs procedures, weather, public holidays, or other circumstances beyond ReBrava’s control.

Shipping Accuracy & Customer Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Incorrect or incomplete delivery information may result in delays, failed delivery, or the return of a shipment. Any additional shipping costs resulting from incorrect information provided by the customer may be the customer’s responsibility.

Customers are also responsible for ensuring that the purchase and receipt of research materials are permitted in their destination jurisdiction.

ReBrava does not guarantee delivery to destinations where particular research materials are restricted, prohibited, or subject to additional requirements.

Tracking & Shipping Confirmation

Once an order has been dispatched, a shipping confirmation may be provided together with available tracking information.

Tracking updates are managed by the relevant shipping carrier and may not appear immediately after dispatch. Customers should allow reasonable time for the carrier’s tracking system to update.

If tracking information has not been received within the expected processing timeframe, customers may contact ReBrava for assistance.

Lost, Delayed, or Stolen Packages

ReBrava is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other external logistical circumstances.

If a shipment is confirmed as lost in transit, ReBrava may work with the relevant carrier to investigate the shipment and determine an appropriate resolution.

ReBrava is generally not responsible for packages that have been confirmed as delivered by the carrier but are subsequently reported as missing or stolen. Customers are encouraged to provide a secure delivery location where possible.

International Shipping

International shipments may be subject to customs procedures, import requirements, duties, taxes, or other restrictions imposed by the destination country.

Any applicable customs charges, duties, taxes, or import-related requirements are the responsibility of the customer unless otherwise stated at checkout.

ReBrava is not responsible for delays, refusals, seizures, returns, or other outcomes resulting from customs procedures or destination-country requirements.

Customers are responsible for confirming that the relevant research materials may legally be ordered and received in their jurisdiction before completing a purchase.

Product Integrity

ReBrava packages research materials using appropriate packaging intended to help maintain product integrity during transportation.

If a package arrives visibly damaged or the product packaging appears compromised, customers should contact ReBrava promptly and provide clear photographs of the packaging and affected product.

Claims relating to damaged or compromised shipments should be submitted as soon as possible after delivery and may be reviewed in accordance with the ReBrava Returns & Refunds Policy.

Research-Use Notice

All ReBrava products are supplied exclusively as laboratory research materials. They are not intended for human or veterinary use, ingestion, self-administration, diagnosis, treatment, or therapeutic applications.

Customers are responsible for ensuring that their purchase and intended research activities comply with all applicable laws, regulations, and institutional requirements.

Policy Updates

ReBrava may update this Shipping & Delivery Policy from time to time to reflect operational, logistical, or regulatory changes.

Any revised policy will be published on the ReBrava website. Continued use of the website and placement of orders following an update constitutes acceptance of the revised terms.

Contact Information

For questions regarding order processing, shipping, tracking, delivery, or related issues, please contact ReBrava using the contact information provided on our website.

ReBrava is committed to maintaining a clear, dependable, and research-focused procurement and delivery process.