ReBrava maintains a clear and transparent Returns & Refunds Policy reflecting the specialized nature of research materials and our commitment to product integrity, accurate order handling, and responsible research procurement.

By placing an order through the ReBrava website, you acknowledge and agree to the terms outlined below.

Order Accuracy & Final Sale Policy

Due to the sensitive and specialized nature of research materials, orders are considered final once they have been processed and dispatched.

Customers are responsible for carefully reviewing their order before completing the purchase, including:

• Product selection
• Quantity
• Shipping information
• Billing information
• Any applicable order requirements

Once an order has been confirmed and dispatched, it cannot normally be modified or cancelled.

ReBrava does not accept returns based on change of mind, incorrect product selection, or failure to review the available product information before ordering. This approach helps maintain product integrity and supports responsible handling throughout the research supply chain.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or contains an incorrect item, please contact ReBrava as soon as possible after delivery.

To help us assess the issue, customers may be asked to provide:

• Order number
• Clear photographs of the external packaging
• Photographs showing the condition of the product
• Details describing the issue

Claims should be submitted promptly after delivery. ReBrava will review each case individually and, where the claim is verified and approved, may provide a replacement or refund as appropriate.

Additional information or verification may be requested before a resolution is issued.

Shipping Issues & Lost Packages

ReBrava is not responsible for delays resulting from shipping carriers, customs procedures, incorrect recipient information, or other circumstances outside our direct control.

If a shipment is confirmed as lost in transit, ReBrava may work with the relevant carrier to investigate the matter.

Where the carrier confirms a package as lost, a replacement or refund may be considered depending on the circumstances and outcome of the investigation.

Customers are responsible for providing accurate and complete shipping information. Orders affected by incorrect or incomplete delivery details supplied by the customer may not qualify for a replacement or refund.

Refund Processing

Where a refund has been approved, it will normally be issued to the original payment method used for the order.

The time required for the refund to appear in an account depends on the payment provider and the customer’s financial institution.

Refunds are not issued before a claim has been reviewed and approved.

Unless the issue is determined to have resulted from an error by ReBrava, original shipping charges are generally non-refundable.

Research-Use Responsibility

All ReBrava products are supplied exclusively as laboratory research materials and are not intended for human or veterinary use, ingestion, self-administration, or therapeutic applications.

Customers are responsible for ensuring that their purchase, handling, storage, and intended research activities comply with applicable laws, regulations, and institutional requirements.

ReBrava does not accept returns or provide refunds resulting from misuse, improper handling, unauthorized applications, or use outside the stated research purpose.

Product Integrity

Because research materials require appropriate handling and controlled conditions, returned products may not be accepted where the integrity, condition, packaging, or chain of custody cannot be reasonably verified.

This policy is intended to protect the quality and traceability of research materials supplied by ReBrava.

Policy Updates

ReBrava may update this Returns & Refunds Policy from time to time to reflect changes in our operations, services, or applicable requirements.

Any updated version will be published on this website. Continued use of the website and placement of orders following an update constitutes acceptance of the revised policy.

Contact Us

For questions regarding returns, refunds, damaged shipments, incorrect orders, or other order-related concerns, please contact ReBrava through the contact details provided on our website.

Our team is committed to handling each request clearly, consistently, and in accordance with our research-focused procurement standards.